Warranty & Complaints
For the first year after delivery, Onedirect will take charge of the entire procedure and facilitate your warranty requests.
Customers who choose the GOLD-Warranty have priority for the processing their after-sales requests, here you will find more information about GOLD-Warranty.Premium Service: GOLD-Warranty
Benefit from a premium service by choosing the GOLD-Warranty
Make your investment profitable in the long term thanks to the GOLD-Warranty:
It can always happen that something does not go entirely as planned. We recommend that you first make your complaints known to us by emailing us at firstname.lastname@example.org.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odrIf your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.